1. Services

Baobab Advisory Group will provide the coaching or consulting services agreed in writing. Coaching supports reflection, planning and accountability; consulting may include advice, recommendations, strategy and implementation support.

2. Client responsibilities

The client agrees to provide accurate information, attend agreed sessions, complete actions where practical and communicate promptly about changes or concerns.

3. Fees and payment

Fees are payable according to the accepted proposal, invoice or payment schedule. Services may be paused where payment is overdue.

4. Rescheduling and cancellation

At least 24 hours’ notice should be provided where possible. Late cancellations and missed sessions may be charged or treated as used, subject to the agreed package.

5. Confidentiality

Information shared during the engagement will be treated confidentially except where disclosure is required by law, safeguarding duties apply, or the client provides permission.

6. Professional boundaries

Coaching is not medical, psychological, legal or financial treatment. The client remains responsible for decisions and should seek appropriately qualified professional advice where needed.

7. Intellectual property

Baobab materials remain the intellectual property of Baobab Advisory Group and are licensed to the client for personal or internal business use only unless otherwise agreed.

8. Ending the engagement

Either party may end the engagement in writing. Any work completed and committed costs remain payable, subject to applicable consumer law and the agreed refund policy.